Headphone Re-Certification Process

At The Audio Factory, we stand behind the quality of our products. We offer a 1-year warranty on all our products, which covers defects in materials and workmanship. If your product is found to be defective within one year of purchase, we will repair or replace it at no cost to you. 

Our Re-Certification Process

Customer Satisfaction Guaranteed

Our Warranty

At The Audio Factory, we stand behind the quality of our products. We offer a 1-year warranty on all our products, which covers defects in materials and workmanship. If your product is found to be defective within one year of purchase, we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse, abuse, or accidents.

Money-Back Guarantee

We also offer a 60-day money-back guarantee (excluding shipping costs) on all our products. If for any reason you're not satisfied with your purchase, you can return it within 60 days for a full refund.

Repair Process Videos

We understand that some customers may want to know more about our repair process. That's why we've created three short videos showcasing our repair process for headphones, bookshelf speakers, and amplifiers. Each video is 30-45 seconds long and focuses on the key steps of our repair process, with accompanying text to provide additional details. We believe in transparency and want our customers to know exactly what to expect when they purchase a refurbished product from us.

DALI Headphones
NAD HP70 Headphones being cleaned
NAD HP70 Headphone ear cuffs being put back on

Shop Our Headphones

PSB M4U 8 MKII Black Headphones - Front View
$359.00 CAD $449.00 CAD
M4U 8 MKII – Wireless Premium ANC Headphones
20%
NAD Viso HP30 On-Ear Headphones Black
$55.00 CAD $69.00 CAD
NAD VISO HP30 On-Ear Headphones
20%
NAD VISO HP70 Wireless Active Noise Cancelling Headphones
$439.20 CAD $549.00 CAD
NAD VISO HP70 Wireless Active Noise Cancelling Headphones
20%
M4U2 Front
$149.00 CAD $499.00 CAD
PSB M4U2 Headphones
70%
PSB M4U 4 Headphones
$159.00 CAD $199.00 CAD
PSB M4U 4 Headphones 
Sold Out
Tivoli Fonico MAIN
$99.00 CAD $199.00 CAD
Tivoli Audio Fonico True Wireless Earbuds
50%

Heaphones Re-Certification

Amplifier and Speaker Re-Certification